1.Definition
1.1 The following terms used in these Terms and Conditions shall have the meanings as specified below unless otherwise stated.
1.1.1 “We” means Phattharanakhon Logistics Co., Ltd.
1.1.2 “You” means the sender or shipper.
1.1.3 “The shipper” means the person named as the sender in the consignment note.
1.1.4 “The sender” means the person who brings the products to us. The sender may not be the goods’ sender.
1.1.5 “The recipient” means the person named as the recipient on the consignment note.
1.1.6 “The receiver” means the person who receives the goods. He/She may be the recipient himself/herself or it might be other persons, administrative office, or juristic person at the recipient address.
1.1.7 “Goods” means items delivered by the customer, which may be in boxes, bundles, sacks, furniture, or others for delivery to the destination customer per 1 consignment note.
1.1.8 “Consignment note” means a bill of lading or other equivalent documents in paper or electronic form related to the goods.
1.1.9 “Terms and Conditions” means these Terms and Conditions of Transportation, including those that may be modified or added by us from time to time, whether in this document or any other documents.
1.1.10 “Working Days” means Monday to Saturday, excluding public holidays in the Kingdom of Thailand.

2. Acceptance of our terms and conditions
By using our services or delivering goods to us, you are agreeing to the terms on behalf of the sender, recipient, and any other person who has or claims to have an interest in the goods, which means you and such persons will be bound by these terms and conditions.

3. Prohibited goods
3.1 The following items are considered prohibited goods and you are agree not to deliver any of the following items:
3.1.1 The goods are illegal or prohibited by relevant laws and regulations
3.1.2 Dangerous goods, including risky or toxic goods, explosives, weapons, or guns
3.1.3 All types of used car batteries
3.1.4 All types of tobacco, electric cigarettes, and related products
3.1.5 Alcoholic beverages
3.1.6 Money instruments and cash equivalents such as stocks and bonds
3.1.7 Credit card, debit card, or cash card
3.1.8 Personal documents issued by government agencies such as ID cards, passports, driving licenses, etc.
3.1.9 All kinds of letters and postcards
3.1.10 Gold bars, metals, or precious/semi-precious stones
3.1.11 Collectibles such as antiques, works of art
3.1.12 Live animals
3.1.13 Human or animal remains, body parts, or organs
3.1.14 Shipments without proper or adequate packaging.
3.1.15 Products packed in foam boxes
3.1.16 Goods that may cause delays or damage to the goods, device, or other people
3.1.17 Goods that require us to obtain a special license or permit for carriage, import, or export
3.2 Notwithstanding any other provisions of law, we are not responsible for any loss damage, or delayed delivery of any item specified in point 3.1
3.3 You shall indemnify any claim and all to us including costs and expenses resulting from your violation of laws and regulations or from any delivery mentioned in point 3.1

4. Items that cannot be claimed for damages
4.1 We may accept the following list under certain conditions, but the claim conditions are different from usual.
4.1.1 Dried food, candy, chocolate
4.1.2 Perishable food in suitable packaging
4.1.3 Gift Vouchers, Coupons, Gift Cards
4.1.4 Liquid products such as water, oil, cream, serum, gel, etc.
4.1.5 New car/motorcycle battery
4.1.6 Plants and trees

5 The shipper’s warranties and indemnifications
5.1 Loss or damage caused from the shipper’s failure to comply with the following warranties:
5.1.1 The goods are not the items specified in point 3.1
5.1.2 All information from the shipper or its agents is accurate and complete.
5.1.3 The shipper has complied with the laws and regulations of customs, import, export, and all other applicable, etc.
5.1.4 The goods are adequately and properly packed to prevent damage during delivery.
5.2 The shipper shall be aware that, in the event of loss or damage, a claim for indemnification may not be considered if it is an item specified in point 4.
5.3 The shipper must specify correct information on the consignment note, including but not limited to:
5.3.1 Name, address (including postal code), and contact number of the shipper
5.3.2 Name, address (including postal code), and contact number of the recipient
5.3.3 Product information, such as the number of packages, specified value, cash on delivery (COD) amount (if any)
5.3.4 The type of service
5.3.5 Other special instructions (if any)
5.4 For safety reasons, the sender must attach a personal identification document (e.g., ID card or passport) to our staff for the record.

6. Goods shipping
Delivery will be deemed to be completed when the goods are delivered to the recipient address specified in the consignment note. For product safety, we will not ship the items to locations where there is no recipient, even upon request from the shipper and/or the recipient. We will not deliver the goods to any other address than the address specified in the consignment note unless requested by the shipper. The recipient must contact the shipper for further information and may incur additional charges in case there is any change of delivery location that is not specified in the consignment note.

7. Proof of delivery
7.1 A signature from the recipient at the destination is required as proof of delivery.
7.2 If the receiver is not the specified recipient at the destination, our courier will make reasonable efforts to verify the identity of the receiver. A receiver’s signature is required as proof of delivery.
7.3 In exceptional cases where a signature is not possible, our courier will write it down as a note. Sometimes it’s not possible to sign for a variety of reasons, including but not limited to an incompetent recipient.

8. Failure to deliver
8.1 The delivery may fail for various reasons such as:
8.1.1 The recipient denies the delivery or refuses to pay the bill on delivery.
8.1.2 Failure to reasonably identify or specify the location of the recipient.
8.1.3 No suitable person is waiting to receive the parcel at the recipient’s address.
8.1.4 Goods are pending from recipient (e.g., call back to confirm delivery, pick up at our service point, postponed delivery, etc.)
8.2 An estimated delivery date, for unsuccessful delivery in the first time, we will try to deliver again within 2 business days or the next 7 business days at no additional cost (e.g., up to 3 delivery attempts). If the shipper doesn’t select the “Delivery on Saturday” service, Saturday will not be counted as a working day under this point.
8.3 If we believe that the recipient’s information from the shipper is inaccurate or incomplete, the product will be held and we will seek for further advice from the shipper.

9. Delayed delivery
9.1 “Delayed Delivery” means a completed delivery that takes longer than the estimated delivery date. The delivery date given is an estimate only and is not guaranteed.
9.2 While we were trying to deliver the goods in accordance with the delivery schedule, time will not be considered material in terms of delivery, and we are not responsible for any direct or indirect damage caused by delay in delivery.

10 Undelivered goods and returns
10.1 The goods will be deemed as “Not delivered” in some cases, for example:
10.1.1 Failure of re-delivery
10.1.2 Delivery cannot be made within 7 working days of the estimated delivery date.
10.1.3 The shipper is unable to provide further advice upon our request.
10.1.4 Shipper requests to cancel delivery and/or return the goods for any reason.
10.2 The undelivered goods will be returned to the shipper which the shipper will be responsible for the expense. If there is no recipient, we will release, distribute, or sell the product without any responsibility to the shipper or another person. The proceeds are applied to the service charge and administrative expenses and the balance of sales to be returned to the shipper (if any).
10.3 All shipping fees and other costs paid for delivery of the product are non-refundable.
10.4 The goods may be delivered directly to the shipper’s address or to our service point designated by the shipper.
10.5 If the returned product is to be delivered to the shipper’s address, it must comply with the requirements point 6 to 9.
10.6 If the returned goods are being picked up at a service point designated by the shipper, we will contact the shipper on the day the product arrives and the sender must pick up the product within 7 working days. If there is no recipient, we will release, distribute, or sell the product without any responsibility to the shipper or another person without prior notice. The proceeds are applied to the service charge and administrative expenses and the balance of sales to be returned to the shipper (if any).

11. Shipping and other expenses
11.1 The shipper must pay the shipping fee and be calculated according to the following method:
11.1 .1 Weight, size or,
11.1 .2 Product size comparison (sum of length width and height) and weight. For this method, there will be different price ranges for the different sizes and weights, and the actual shipping cost depends on whichever of the size or weight’s price range is higher.
11.2 There may also be other expenses for delivery such as the cost of receiving the goods, cash on delivery service, the service charge increases the limit of liability for loss and damage of goods more than the basic damages set by the company, labor costs, parcel return costs, express service fees, etc., All charges are subject to change without prior notice.

12. Cash on Delivery Service (COD) and Cash on Delivery Fee
12.1 If you choose the Cash on Delivery (COD) service, the shipper will be required to pay the cash on delivery service. The maximum amount that we can charge at the destination is 50,000 baht per one consignment note.
12.2 Cash on Delivery does not make us an agent of the shipper or build any obligation between us and the recipient.
12.3 The shipper assumes all risks associated with receipt of payment, including non-payment, not enough money, and falsification.

13. Address revision and rerouting
13.1 If the Shipper is unable to provide the complete or correct address of the recipient, we will try to find the correct address and deliver the goods. If it’s unsuccessful, we will try to contact the shipper for further details. Additional fee may apply if the route must be rerouted after the shipper re-enters the correct address.
13.2 If the recipient requests to change the delivery address, the recipient will need to contact the shipper who can provide additional details for the assignment of the new delivery address.
13.3 An additional fee is required for the assignment of a new delivery address.

14. The right to audit
14.1 We reserve the right to open and inspect the parcels without notifying you for safety, assurance, customs, or regulations.
14.2 Likewise, there is a chance that government officials may need to open and inspect some items. We are obliged to fully comply with such instructions. For this case, there is no need to notify the shipper or recipient in advance.

15. Our liability
15.1 Our basic liability for damages incurred on any goods is limited to direct loss and damage and up to a maximum of 500 baht per consignment note. Unless otherwise stated in a written collective agreement between the shipper and us.
15.2 We will not be liable under the following circumstances:
15.2.1 Loss or damage of the packaged goods as specified in point 3.1.
15.2.2 Loss or damage caused from delayed delivery of goods.
15.2.3 Loss or damage of the goods due to circumstances beyond our control (see point 16), or,
15.2.4 Loss or damage indirectly or resulting from other actions

16. Circumstances beyond our control
16.1 We are not liable for any loss or damage caused from circumstances beyond our control, including but not limited to:
16.1.1 Data corruption due to magnetic effects of other goods.
16.1.2 Actions or neglects by persons who do not work under our contracts, such as shippers, recipients, third parties, customs, or government officials.
16.1.3 Force majeure such as war (declared or not officially declared), coup, rebellion, revolution, terrorism, taking hostages, bombing, using war weapons, or reaction to these actions. As well as the seizure of goods, employee strikes, force majeure events (e.g., floods, earthquakes, storms, etc.)
17. Filing a complaint
17.1 If you wish to claim in case of partial damage or loss of the parcel, you must file a complaint in writing with the PRNL Complaints Team within fourteen (14) days after delivery.
17.2 If you wish to claim for damages on all products, you must submit your complaint in writing to the PRNL Complaints Team within fourteen (14) days after the notified date.
17.3 Limited to one complaint per consignment note.
17.4 You must submit the following documents to process the claims:
17.4.1 Claim Form (from PRNL's Complaint Team or download the form)
17.4.2 Copy of Thai ID card (for Thai citizen)
17.4.3 Evidence of documents containing the value of goods such as receipts, invoices, etc.
17.4.4 A copy of your company registration certificate. (If claiming on behalf of the company)
17.4.5 Damaged product image, including materials and packaging methods. (If claiming damaged product)
17.5 We will not process any complaints until you pay all shipping costs and you cannot deduct the amount of your replacement from those costs.
17.6 We reserve the right to reclaim any goods damaged by you under the terms of compensation.
18. Governing Law
These terms and conditions are governed by the laws of the Kingdom of Thailand and both parties are irrevocably subject to the jurisdiction of the Kingdom of Thailand.